The records are divided into two sub-series--General Office Files and Closed Case Files. The General Office Files are arranged in alphabetical order by folder title. Included is an approximately 10% sample of records relating to the activities of the Strategic Inspection Force (SIF), a coordinated code enforcement and clean up program involving multiple city departments and agencies.

The Closed Case Files also represent an approximately 10% sample of records originally transferred to the Archives. Individual case files include a cover sheet identifying the citizen making the request or complaint, name of the city employee making the referral, a description of the request/complaint and any actions taken by city agencies, and a variety of related notations. Attached to the cover sheet are a varying number of supporting documents (ranging from one or two sheets to several dozen) such as memorandums, photographs, documents (or copies) from agencies dealing with the problems, and formal letters to the citizen advising of actions taken. Most of the case files are arranged alphabetically by first letter of the surnames of individual citizens, subdivided by the lead agency/agencies responding to the citizen inquiry. A smaller number of files are arranged by city department or other agency. Also included are several of the reports kept by the Office of its referral activities. Separate reports were made for each city agency; they include date, date closed, name of complainant, and a description and location of the problem.